Main description:

Administrative Medical Assisting, Second Edition, provides readers with a thorough understanding of the administrative areas of medical assisting-from communication styles to insurance billing to patient safety and more. This text fully addresses the administrative competencies of both the Accrediting Bureau of Health Education Schools (ABHES) and the Commission on Accreditation of Allied Health Education Programs (CAAHEP) for medical assisting programs. The text's teaching and learning package includes an Instructor Resource Guide, a Student Workbook, and more.

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Teaching and Learning Experience:

Provides extensive coverage of the administrative medical assisting profession
Meets the highest standards outlined by CAAHEP and ABHES, and provides all of the tools needed for student success
Loaded with critical thinking exercises, real-world scenarios, and learning tools throughout


Also available with MyHealthProfessionsLab (TM)
This title is also available with MyHealthProfessionsLab-an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn and test their understanding to help them better absorb course material and understand difficult concepts

Students, if interested in purchasing this title with MyHealthProfessionsLab, ask your instructor for the correct package ISBN and Course ID. Instructors, contact your Pearson representative for more information.

Contents:

SECTION I: INTRODUCTION TO THE MEDICAL ASSISTING PROFESSION
The History of Medicine and Health Care
Medical Assisting Certification and Scope of Practice
Roles and Responsibilities of the Health Care Team
Medicine and Law
Medicine and Ethics
Interpersonal Communication Skills
Written Communication
SECTION II: ADMINISTRATIVE RESPONSIBILITIES OF THE MEDICAL ASSISTANT
Telephone Procedures
Front Desk Reception
Scheduling
Medical Records Management
Electronic Health Records
Computers in the Medical Office
Equipment, Maintenance, and Supply Inventory
Office Policies and Procedures
SECTION III: RESPONDING TO EMERGENCIES IN THE MEDICAL OFFICE
Handling Medical Office Emergencies
SECTION IV: PRACTICE FINANCES AND MANAGEMENT OF THE MEDICAL OFFICE
Insurance Billing
Diagnostic Coding
Procedural Coding
Billing, Collections, and Credit
Payroll, Accounts Payable, and Banking Procedures
Managing the Medical Office
Marketing the Medical Office
SECTION V: CAREER STRATEGIES
Competing in the Job Market
Appendix A: ICD-9-CM Diagnostic Coding
Appendix B: Correlation of Text to Certification Exams, ABHES Competencies, and CAAHEP Standards
Appendix C: Medical Terminology Word Parts
Appendix D: Registered Medical Assisting (RMA) Task List
Appendix E: How to Become a Successful Student
Appendix F: Translation of English-Spanish Phrases
Glossary
References