Main description:

Develop 21st century skills with ADMINISTRATIVE MEDICAL ASSISTING, 8e! This streamlined learning package delivers step-by-step procedures in front-office medical assisting along with the critical thinking and job skills you need to tackle allied health-related issues in the real world. This proven package addresses fundamental administrative competencies, including professional responsibilities, interpersonal and written communications, records management, financial administration, and managing the office. Simulated test questions, mapped competencies, and updated certification standards add depth to every chapter and prepare you for certification exams. Updated content keeps you abreast of the newest requirements for electronic technology, insurance regulations, coding, health care reform, legal compliance, and much more. Robust and reader-friendly, ADMINISTRATIVE MEDICAL ASSISTING, 8e is essential for medical assistants who want to succeed in today's allied health careers.

Contents:

UNIT 1: PROFESSIONAL AND CAREER RESPONSIBILITIES.
1. A Career as an Administrative Medical Assistant.
2. The Health Care Environment: Past, Present, and Future.
3. Medicolegal and Ethical Responsibilities.
UNIT 2: INTERPERSONAL COMMUNICATIONS.
4. The Art of Communication.
5. Receptionist and the Medical Office Environment.
6. Telephone Procedures.
7. Appointments.
UNIT 3: RECORDS MANAGEMENT.
8. Filing Procedures.
9. Medical Records.
10. Drug and Prescription Records.
UNIT 4: WRITTEN COMMUNICATIONS.
11. Written Correspondence.
12. Processing Mail and Electronic Correspondence.
UNIT 5: FINANCIAL ADMINISTRATION.
13. The Revenue Cycle: Fees, Credit, and Collection.
14. Banking.
15. Bookkeeping.
16. Procedure Coding.
17. Diagnostic Coding.
18. Health Insurance Systems and Claim Submission.
UNIT 6: MANAGING THE OFFICE.
19. Office Managerial Responsibilities.
20. Financial Management of the Medical Practice.