Published July, 2014
By Kristin Baird
Publisher: John Wiley & Sons
Series: J–B AHA Press
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Availability: Not available (reason unspecified)

Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one.

Creating a culture of service excellence requires planning, preparation, and persistence.

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Published December, 2012
By Ruby Parker Puckett and R Puckett
Publisher: John Wiley & Sons Ltd (John Wiley & Sons Inc)
Series: J–B AHA Press
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Availability: Available

The fourth edition of the book that has become a classic in the field offers a comprehensive review of the management and operation of health care food service departments.

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Published October, 2010
By Julianne M. Morath, Joanne E. Turnbull, Lucian L. Leape, Julianne M. Morath RN, MS, Joanne E. Turnbull PHD and JM Morath
Publisher: John Wiley & Sons Ltd (John Wiley & Sons Inc)
Series: J–B AHA Press
Rating:
Availability: Available

The release of an Institute of Medicine report in late 1999 changed the landscape of patient safety quickly and dramatically. The news that as many as 98,000 individuals die each year from preventable medical error captured the attention of both the lay and professional public, nationally and internationally.

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