Main description:

Combining a spiritual, empathetic approach to patients with practical clinical scenarios and techniques, this user-friendly resource is your key to understanding and applying the basic concepts of therapeutic communication. It provides comprehensive, step-by-step guidelines for establishing patient relationships, accompanied by unique artistic features that go beyond the clinical setting and help you connect more effectively with patients and ensure better clinical outcomes.

Contents:

PART 1: Getting Started: Basic Communication Competence

1. Responsible, Assertive Care Communication in Nursing

2. The Client-Nurse Relationship: A Helping Relationship

3. Solving Problems Together

4. Understanding Each Other: Communication and Culture

5. Working Together in Groups

6. Electronic Communication

PART 2: Building Relationships

7. Warmth

8. Respect

9. Genuineness

10. Empathy

11. Self Disclosure

12. Specificity

13. Asking Questions

14. Expressing Opinions

15. Humor

16. Spirituality

PART 3: Building Confidence

17. Requesting Support

18. Overcoming Evaluation Anxiety

19. Feedback

20. Relaxation

21. Imagery

22. Positive Self-Talk

PART 4: Meeting Challenges

23. Confrontation

24. Refusing Unreasonable Requests

25. Communicating Assertively and Responsibly with Distressed Clients and Colleagues

26. Communicating Assertively and Responsibly with Aggressive Clients and Colleagues

27. Communicating Assertively and Responsibly with Unpopular Clients