Main description:

This thoroughly revised and updated second edition of Operations Management in Healthcare: Strategy and Practice describes how healthcare organizations can cultivate a competitive lead by developing superior operations using a strategic perspective. In clearly demonstrating the "how-tos" of effectively managing a healthcare organization, this new edition also addresses the "why" of providing quality and value-based care. Comprehensive and practice-oriented, chapters illustrate how to excel in the four competitive priorities - quality, cost, delivery, and flexibility - in order to build a cumulative model of healthcare operations in which all concepts and tools fit together. This textbook encourages a hands-on approach and integrates mind maps to connect concepts, icons for quick reference, dashboards for measurement and tracking of progress, and newly updated end-of-chapter problems and assignments to reinforce creative and critical thinking.

Written with the diverse learning needs in mind for programs in health administration, public health, business administration, public administration, and nursing, the textbook equips students with essential high-level problem-solving and process improvement skills. The book reveals concepts and tools through a series of short vignettes of a fictitious healthcare organization as it embarks on its journey to becoming a highly reliable organization. This second edition also includes a strong emphasis on the patient's perspective as well as expanded and added coverage of Lean Six Sigma, value-based payment models, vertical integration, mergers and acquisitions, artificial intelligence, population health, and more to reflect evolving innovations in the healthcare environment across the United States. Complete with a full and updated suite of Instructor Resources, including Instructor's Manual, PowerPoints, and test bank in addition to data sets, tutorial videos, and Excel templates for students.

Key Features:

Demonstrates the "how-tos" of effectively managing a healthcare organization
Sharpens problem-solving and process improvement skills through use of an extensive toolkit developed throughout the text
Prepares students for Lean Six Sigma certification with expanded coverage of concepts, tools, and analytics
Highlights new trends in healthcare management with coverage of value-based payments, mergers and acquisitions, population health, telehealth, and more
Intertwines concepts with vivid vignettes to describe human dynamics, organizational challenges, and applications of tools
Employs boxed features and YouTube videos to address frequently asked questions and real-world instances of operations in practice
Purchase includes digital access for use on most mobile devices or computers, as well as full suite of instructor and student resources

Contents:

Foreword by Will Ferniany
Preface

PART I. GETTING ORGANIZED FOR VALUE-BASED HEALTHCARE DELIVERY
Chapter 1. Healthcare: Past, Present, and Future
Chapter 2. Strategy
Appendix 2.1 Productivity
Chapter 3. Forecasting Demand
Appendix 3.1 Time Series and Regression with Excel
Chapter 4. Project Management
PART II. COMPETING ON QUALITY
Chapter 5. Quality Management
Appendix 5.1 Basic Concepts of Questionnaire Design
Chapter 6. Statistical Process Control
Appendix 6.1 Factors for Control Charts
Appendix 6.2 Developing a Control Chart in Excel
Appendix 6.3 Sampling
Chapter 7. Lean Six Sigma
Appendix 7.1 Gage R&R
PART III. COMPETING ON DELIVERY
Chapter 8. Process Analysis and Design
Chapter 9. Capacity and Demand
Appendix 9.1 Queuing Simulation with Excel
Chapter 10. Scheduling Staff, Patients, and Jobs
Appendix 10.1 Excel Formulas and Solver Dialog Boxes for Staff Scheduling Example
PART IV. COMPETING ON COST
Chapter 11. Supply Chain Management
Chapter 12. Cost: Basic Concepts
PART X. COMPETING ON FLEXIBILITY
Chapter 13. Anticipating and Adapting to Change
Chapter 14. Health IT: An Enabler of Flexibility
PART VI. CONNECTING THE CONCEPTS AND REAPING THE REWARDS
Chapter 15. Accreditation, Awards, and the Highly Reliable Organization
Appendix 15.1 Tool Kit

Appendix A. Standard Normal Distribution Table