Main description:

Book & DVD. Communication and counselling in the healthcare setting encompasses a broad range of practical skills, self-knowledge and ethical-legal knowledge. The patient-centred approach is adaptable and suitable for use in different cultural healthcare settings. Key features for students and educators: Summary tables for quick reference; Provides information for students related to examination and communication skill assessments; Critical thinking activities at the end of each section make it a practical training guide; The accompanying DVD contains role plays of common counselling and communication situations. The DVD allows ample opportunity to assess, critique and improve on communication skills and counselling processes. The content follows international guidelines.

Contents:

Introduction; The Communicator as a Person; Communication in Context; Communication Ethics; Communication Skills; Communication Dynamics; The Consultation; Motivating Behaviour Change; Sexual Functioning & Reproductive Health; Anger, Conflict & Violence; Critical Incidents; Bad News & End-of-Life Challenges; Information Transfer; Professional Communication Training & Examination.