Main description:

Now in full color, this engaging, conversational text helps students understand the common professional standards that all healthcare workers need to provide excellent care and service. PROFESSIONALISM IN HEALTHCARE: A PRIMER FOR CAREER SUCCESS, 4/e brings together complete coverage of these and other crucial "soft skills": work ethic, character, relationships, teamwork, communication and etiquette, honesty, cultural competence, personal image, personal health and wellness, and more. Revised and improved throughout, this edition gives students a clearer understanding of where they fit in the changing healthcare system, why patient satisfaction is more important than ever, how to behave with the professionalism that both employers and patients demand, and how to move forward in their own careers more rapidly. This edition also contains many new pedagogical features, including an extensive new website.

Contents:

Preface Introduction 1. The Health Care Industry and Your Role 2. Your Work Ethic and Performance 3. Personal Traits of the Health Care Professional 4. Relationships, Teamwork, and Communication Skills 5. Cultural Competence and Patient Care 6. Professionalism and Your Personal Life 7. The Practicum Experience 8. Employment, Leadership, and Career Development Glossary of Terms Appendix A. Sample Job Description Appendix B. Sample Performance Evaluation Appendix C. Sample Resume Appendix D. Sample Resume Cover Letter Appendix E. Sample Job Application Appendix F. Sample Interview Follow-Up Letter Appendix G. Sample Practicum Journal Appendix H. Sample Practicum Thank You Letter Index