Main description:

What will you do...

if colleagues covertly or overtly break protocols?
if you need to give constructive feedback?
if need to ask for help from these colleagues or seek alternative teachers?
if you need to take the necessary time to follow protocols, but more experienced colleagues do not follow them or support you in your efforts?

Explore all of the critical ways your ability to communicate successfully can positively impact not only nurse-client, nurse-family, and colleague-colleague relationships, but also your ability to make the work environment less stressful and to manage professional and personal challenges, even in a world still reeling from the impact of the pandemic.

Step by step, you'll build the essential communication skills you need, with an emphasis on developing the emotional intelligence necessary to speak assertively and listen respectfully in the high-stakes, high-pressure environments where nurses work.

Five Stars!! Every nurse needs to read this!!!!!!!!"I was lacking in some essential communication skills and didn't know it until I read this book. It's easy to follow. I recommend this book to all of my coworkers. Highly recommend!!!"-Online Reviewer

New! 4-color, contemporary design
New! "Confident Voices: On Resilience" helps entry level nurses who are joining a workforce that is traumatized and/or burned out.
Considers all aspects of communication, including emotional intelligence, group dynamics, organizational development, complex adaptive systems, and more.
Focuses on self-awareness, self-esteem, and respect for others.
Addresses real-world stressors, challenges, and workplace issues, bridging the gap between academia and professional nursing practice.
Features case studies that use brief vignettes to explore a range of scenarios, followed by discussion questions.

Contents:

I.Developing Successful Nurse Communication
1.Communication and Behavior
2.Emotional Intelligence
3.Respectful and Effective Listening
4.Assertiveness
II.Why Successful Nurse Communication is Critical
5.Patient Safety
6.Patient Experience
7.Respectful Workplaces
8.Managing Stress and Strategies for Self-Care
III.Organizations and Successful Nurse Communication
9.Understanding Organizational Culture
10.Collaboration and Team Development
11.Complex Adaptive Systems
12.Change Agents, Quality Improvement, and the Learning Organization
IV.Successful Nurse Communication in Action
13.Diversity, Inclusion, and Dignity
14.Health Information Technology and Digital Communication
15.Preparing for Leadership
Epilogue: From Theory to Practice