Main description:

Front-line optometric practice staff have a lot on their plates. To give the best service to customers they need to have a good knowledge of contact lens practice (especially care procedures), be familiar with different types of lenses and their application, they need to understand different prescriptions, presbyopia and the types of ametropia, and they need to have grasped the fundamentals of degenerative eye conditions such as cataract, glaucoma and macular degeneration . to say nothing of having daily to draw on excellent interpersonal skills which allow them to deal with clients sympathetically and tactfully. To cap it all, they need to be accomplished administrators who can keep on top of the flow of work, records and appointments generated by a busy practice.

The Complete Optometric Assistant will be your valued guide through all of the above. Sarah Morgan draws on her experience as an optometrist teaching optometric assistants to take you step-by-step and with clarity and authority through each of these areas and more in one handy volume. Comprehensive and extremely practical, The Complete Optometric Assistant will be indispensable reading for all front-line practice staff, as well as being enormously useful to students and dispensing opticians.

Contents:

Part 1 - STAFF IN EYE CARE
1.1 The role of the optical assistant
1.2 Orientating new staff
1.3 Personnel in eye care

Part 2 - THE PATIENT VISIT
2.1 Patient history - and the impact on the eye examination
2.2 Behind the consulting room door
2.3 Supplementary tests
2.4 Visual fields

Part 3 - INTRODUCTION TO THE EYE
3.1 A fascinating tour of the eye
3.2 Changes to the front of they eye
3.3 Irritable eyes
3.4 Changes to the inside of the eye

Part 4 - COMMON EYE CONDITIONS
4.1 Cataract
4.2 Glaucoma
4.3 Diabetes
4.4 Age-related macular degeneration

Part 5 - UNDERSTANDING VISION
5.1 Record cards
5.2 Myopia
5.3 Hyperopia
5.4 Astigmatism
5.5 Presbyopia
5.6 Children's vision
5.7 Low vision
5.8 Refractive surgery

Part 6 - CONTACT LENSES
6.1 Introduction to contact lenses
6.2 Contact lens solutions
6.3 Teaching the new wearer
6.4 Contact lens aftercare

Part 7 - ADVICE ON SPECTACLES
7.1 Ophthalmic lenses
7.2 Ophthalmic frames
7.3 UV protection
7.4 Eye protection
7.5 Spectacle collections

Part 8 - PRACTICE AND PATIENT MANAGEMENT
8.1 Appointment scheduling
8.2 Tricky symptoms
8.3 Tricky customers
8.4 A strong practice team
8.5 Patient satisfaction

APPENDICES
Soft contact lens check list
Rigid contact lens check list
Continuous wear contact lens check list
Customer concern form

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