Main description:

Develop 21st-century professional skills with ADMINISTRATIVE MEDICAL ASSISTING, Ninth Edition! This streamlined learning package provides step-by-step guidance to help you master front-office medical assisting and office management, while honing the critical-thinking and job skills you'll need for success as an allied health professional. The text features detailed coverage of fundamental administrative competencies, including professional responsibilities, interpersonal and written communications, records management, financial administration and office management. Simulated test questions, mapped competencies and updated certification standards add depth to every chapter and help you prepare for certification exams. New and revised content keeps you up-to-date on key developments in the field, including the newest requirements for electronic technology, insurance regulations, coding, health care reform, legal compliance and much more. Robust and reader-friendly, this trusted guide is essential reading for medical assistants who want to succeed in today's allied health careers.

Contents:

Part I: PROFESSIONAL AND CAREER RESPONSIBILITIES.
1. A Career as an Administrative Medical Assistant.
2. The Health Care Environment: Past, Present and Future.
3. Medicolegal and Ethical Responsibilities.
Part II: INTERPERSONAL COMMUNICATIONS.
4. The Art of Communication.
5. Written Correspondence.
6. Processing Mail and Electronic Correspondence.
Part III: MANAGING THE OFFICE.
7. Reception and the Medical Office Environment.
8. Telephone Procedures.
9. Appointments.
10. Office Management.
Part IV: RECORDS MANAGEMENT.
11. Filing Procedures.
12. Medical Records.
13. Drug and Prescription Records.
Part V: HEALTH CLAIMS.
14. Procedure Coding.
15. Diagnostic Coding.
16. Health Insurance Claims.
Part VI: FINANCIAL ADMINISTRATION.
17. The Revenue Cycle.
18. Banking and Bookkeeping.
19. Financial Management of the Medical Practice.