Main description:

Become an effective case manager with GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY, 5th Edition. You'll be drawn into the text early on when you meet Sharon Bello, a client involved in the case management process. Realistic and relevant, this text provides you with the fundamental skills and information you need to coordinate and provide services to a variety of populations. Case studies, interviews with human service case managers nationwide, and opportunities to apply what you learn to real-life issues are just a few of the tools that will help you become an effective advocate for your client. You'll also gain practical knowledge to help you prepare for earning C-SWMC certification and the HS-BCP credential.

Contents:

Part I: INTRODUCTION TO CASE MANAGEMENT.
1. Introduction to Case Management.
2. Historical Perspectives on Case Management.
3. Methods of Delivering Case Management Services.
4. Ethical and Legal Perspectives.
5. Working with Diverse Populations.
Part II: THE CASE MANAGEMENT PROCESS.
6. The Assessment Phase of Case Management.
7. Effective Intake Interviewing Skills.
8. Service Delivery Planning.
9. Building a Case File.
10. Service Coordination.
Part III: WORKING WITHIN THE SOCIAL SERVICE DELIVERY SYSTEM.
11. Working within the Organizational Context.
12. The Case Manager's Professional Growth and Development.
Appendix.
Glossary.
Index.