Main description:

This book/workbook is a step-by-step guide through the case management process, from intake and assessment to referrals and termination. The fifth edition focuses on what is most important for readers to consider, document, and pass along in each step of the human services process. Chapters walk readers through each step of the case management process, while realistic exercises drawn from active professionals expose readers to a broad range of true-to-life circumstances and difficulties.

Contents:

Section 1: FOUNDATIONS FOR THE BEST PRACTICE IN CASE MANAGEMENT. 1. Case Management: Definition and Responsibilities. 2. Ethics and Other Professional Responsibilities for Human Service Workers. 3. Applying the Ecological Model: A Theoretical Foundation for Human Services. Section 2: USEFUL CLARIFICATIONS AND ATTITUDES. 4. Cultural Competence. 5. Attitudes and Boundaries. 6. Clarifying Who Owns the Problem. Section 3: EFFECTIVE COMMUNICATION. 7. Identifying Good Responses and Poor Responses. 8. Listening and Responding. 9. Asking Questions. 10. Bringing Up Difficult Issues. 11. Addressing and Disarming Anger. 12. Collaborating with People for Change. 13. Putting It All Together: Exercises. Section 4: MEETING CLIENTS AND ASSESSING THEIR STRENGTHS AND NEEDS. 14. Documenting Initial Inquiries. 15. The First Interview. 16. Social Histories and Assessment Forms. 17. Using the DSM. 18. The Mental Status Examination. 19. Receiving and Releasing Information. Section 5: DEVELOPING A PLAN WITH A CLIENT. 20. Developing a Service Plan at the Case Management Unit. 21. Preparing for a Service Planning Conference or Disposition Planning Meeting. 22. Making the Referral and Assembling the Record. 23. Documentation and Recording. Section 6: MONITORING SERVICES AND FOLLOWING THE CLIENT. 24. Monitoring the Services or Treatment. 25. Developing Goals and Objectives at the Provider Agency. 26. Terminating the Case.